In all cases that there is an issue with your order it is advised that you email webstore@earache.com before proceeding

If you are in the UK your order can be returned either by securely placing it back in the packaging it was sent in with your address crossed out and the returns label or written address highlighted.
Please include a short note detailing the problem and your order number. We will then either send a replacement item or refund you, depending on the solution reached by either email or phone

RETURN TO SENDER:
Earache Webstore Returns
26 Handel Street
Nottingham
NG3 1JE
Great Britain

Orders returned to us because of the refusal to pay customs duties will be refunded minus the cost of shipping.